Frequently Asked Questions

Color Disclaimer

Due to the limitations and relative inconsistencies of various display monitors, the colors you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. If you would like to see a sample of any product shown on our site, please feel free to contact us.

Where is your store?

You’re here! Currently, we are only an online retailer. However, we hope to expand to a brick and mortar store in Birmingham, AL soon!

What is your current turnaround time?

Personalized orders ship from our headquarters in Birmingham, AL in approximately 2 weeks from the time of order placement. If you need something faster, we suggest choosing the RUSH production fee at checkout.

Are monogram prices included?

Yes, the price of monogramming is included with every item.

Do you do appliques?

Yes! We love appliques. However, at this time we haven’t found a good way to display them on our website. If you’d like to add an applique to a shirt or any other product for that matter, shoot us an email, and we’d be happy to help you.

Can I make a change to my order?

If you find an error in your order confirmation, please contact us immediately. Once an order has been moved to processing, however, no changes can be made.

Do you offer discounts for bulk orders?

Yes, of course! However, since everyone has a different definition of a bulk order, please contact us with the quantity you are looking for, item number and other information that would be needed so we can get you a quote!

What is your return policy?

Due to the personalized nature of our products, all sales are final. However, if you feel there is an issue with any order, please do not hesitate to contact us.

Can I send you things to monogram?

Please contact us to see if we are able to accept customer items at this time..

How is the monogram arranged?

Please reference our Monogram Style Guide to see how we arrange our monograms.

I never received my promo code for 10% off by sharing my purchase on social media. What do I need to do?

First, check your “Message Requests” and/or “Filtered Requests” inbox on Facebook or “Message Requests” inbox on Instagram and see if it went there. If it’s not in those places, please send us a message via social media or email and let us know that you haven’t received your promo code yet. We’d love to correct this for you!

I found a typo on your website... should I tell you about it?

Oh, of course! Please do! While we try our best to proofread, sometimes things get overlooked or autocorrected. If you see a typo, take a screenshot and send it our way. Who knows? You may even receive a little prize for giving us a heads up!